About

• Responsible for client onboarding, acquisition, and relations
• Worked closely with the project manager to ensure a smooth post-onboarding process
• Managed client information in HubSpot
• Wrote presentable and clear estimates and proposals
• Also designed websites and graphics

• Designed, edited, and/or wrote copy for multiple websites via Joomla
• Created various social media posts, advertisements, and other graphics for clients
• Learned how to handle client meetings and proposals

• Led the design and development of Bellevue's web environment
• Built and maintained Bellevue's first digital design system using industry-leading UX standards and practices
• Managed over a hundred unique pages, and ensured the accuracy of thousands of items in the CMS
• Optimized the website for search engine performance, page speed, and accessibility
• Won the staff Ministry Excellence award after successfully migrating the website from WordPress to Webflow

Liberty PRSSA Innovations PR is a student-run public relations firm and a branch of Liberty University’s PRSSA chapter. As an Account Manager, I was tasked with managing all client communications and delegating assignments to a team of four.

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• Fielded incoming phone calls and emails from end-users and alerts created through preventative maintenance software
• Resolved a wide variety of issues including, hardware and software; desktop, mobile device, and server maintenance, security, and updating; router and network setup and configuration
• Responsible for resolving and documenting issues in a timely and efficient manner

Teaches how to apply user-centric principles and methodologies to create innovative and meaningful solutions for various design challenges.

Studied advertising, public relations, branding, and digital promotions and learned how to create persuasive integrated marketing communication campaigns relevant to today’s marketplace.